Best Western Queens Hotel

Staff were so friendly and helpful. Maybe not all were bright, like when I went to the bar and asked for a brandy - I was told 'we dont have a drink called a brandy". I could see a bottle of remy sitting on a shelf at a my eye level but I said nothing. I opted for a glass of red wine instead. He was young and inexperienced, wearing a pair of baggy black pants and a pair of crocs. His hair was long and scruffy...actually this might sound negative but it wasnt...This young guy was really sweet and polite. He did nothing wrong other than fail to learn what brandy was. The breakfast staff were great, full of humour and very helpful. I wanted a croissant with my coked breakfast and this guy was so delighted to discover that, despite a busy couch tour turning up to eat before me, he still had four croissants, which he proudly brought on a plate.. Great staff!

This is a great hotel with excellent personal service. It is so wonderful these days to find someone on the reception desk (especially as I did not arrive until after 7 pm) who is actaully helpful in more ways than just handing over the room key. I was given very clear information as to where I could find good fish and chips, and provided with a real plate and knife & fork so that I could eat in in my room. Likewise, the breakfast arrangements are excellent with a lovely lady taking orders for tea/coffee and providing a written menu with a vast amount of choice. The service was very swift and the poached eggs freshly cooked (so often these days one helps oneself to food that has been cooked and waiting to be eaten for rather a long time!) The bedroom was very well appointed with no unnecessary frills.

The location is ideal for a night out. A good size room. Comfy bed. The breakfast was lovely. The waitresses were helpful with my dietary requests. Chef provided a great meal. Best scrambled eggs ever.

Close to train station , only 7 min walk, centrally located, dated but lots of characters , historic building , Sir Winston Churchill stayed there several times and The Queens was his campaign HQ. Very large rooms, high ceilings and grand dining room and bar. And value for money.

The location and being able to park was very good.